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Logbook & Routine Servicing
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Engine Repairs & Replacements
Pre-Purchase Inspections
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(03) 9743 5147
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Frequently Asked Questions
Find answers to common questions about our services, process and what to expect.
General
Can I wait while my car is being worked on?
Do you keep service records?
What happens if you find something unexpected?
Servicing
What happens if I miss a scheduled service?
Can you check my car over even if it's not due for a service?
Do you only do what's required, or will you recommend future items?
Diagnostics
What if the issue is intermittent and not happening when I bring the car in?
How long does a diagnostic take?
Will diagnostics tell me exactly what needs to be fixed?
Roadworthy Certificates
What happens if my vehicle doesn't pass the roadworthy?
Is there a re-inspection fee?
Pre-Purchase Inspections
Can I be present during the inspection?
Will you tell me if the car is worth buying?
Can you inspect the car the same day I enquire?
Engine Repairs & Major Work
How do I know if my engine needs replacing or repairing?
How long does an engine replacement take?
Will replacing the engine improve reliability?
Brakes & Suspension
How often should brakes be checked?
Can worn suspension affect braking?
Booking & Process
What happens after I book online?
Can I leave notes about my car when booking?
Do you offer next-day bookings?
Communication & Transparency
Will I be kept updated throughout the day?
Do you explain things clearly before repairs?
Will I receive a quote before work is carried out?
Trust & Quality
Do you use quality parts and fluids?
Do you stand by your work?
Are you experienced with a wide range of vehicles?
Convenience
Can I drop my car off the day before?
Do I need to clean my car before bringing it in?
Advice & Guidance
I'm not sure what's wrong with my car — can I still book in?
Can I get advice before committing to repairs?
Is it okay to get things checked even if it seems minor?
Visit Us at 10 Holland Drive, Melton
